markus raab casual picture taken in bali

Markus Raab

REMOTE WEB DESIGN & SEO

BASED IN AUSTRIA, OPEN FOR THE WORLDINFORMATION TECHNOLOGY & SERVICES

PREVIOUS: INFORMATION MANAGER  View More

EDUCATION: UNIVERSITY OF APPLIED SCIENCES HAGENBERG View More

CURRENT MISSION

Taking time off my comfort zone, living abroad, sharpening my toolset, learning and exploring, connect with people and learn from people. Finding a way to follow my dreams, which include the freedom of a location independent life, loving to work and deliver ideas and solutions.

ABOUT ME

My name is Markus and I am from the beautiful country of Austria, however, I would like to call the world my home. I spent already some time abroad and am absolutely open to further expand my horizon. I do know where my roots are but I believe that technological and social developments make it easier nowadays to keep in touch with your loved ones, no matter where you are. The same goes for small businesses and the corporate world. Developments in IT systems and society should be used as an advantage to be one step ahead. I work under the philosophy that technology should work for people, and people should enjoy using technology – no matter if it is part of private life or business. This does not mean that everything has to be handled online. Not everything has to follow the principle faster, stronger, better either. As so often in life it is about finding the right balance. Beyond my passion for web design, SEO, process improvements, and the optimization of pretty much everything else, I love to travel and live in different places around the world.

EXPERIENCE

FromOkt 2018Topresent

1Y

FreelancingRemote

Web Design & SEO Freelancer - On my path to self-employment

At some point, I simply wanted to try something else. Everything started with a long-awaited backpacking trip through Southeast Asia. It was more than just traveling. It changed me and my journey in life completely. I acquired a lot of new skills and learned about myself that I want to CREATE. I get inspired by the world and by people from different cultures and apply those learnings in creative web design & SEO solutions.

FromFeb 2017ToSept 2018

1y 8m

CELUM GmbHLINZ

Information Manager

Improving business processes and making people love to work together by applying the right toolset and teaching organizational values makes me happy. Efficient communication & collaboration on-site and remotely is the key to success for a business, and the key to satisfied employees. As Information Manager I focused a lot on Atlassian Confluence and Jira + Service Desk to improve the internal communication, collaboration, and documentation. Changing habits leads to increased transparency, persistency, and efficiency. The application of a new ticketing system and a knowledge base eased the support workflow for customers and support agents alike.

FromJan 2015ToDez 2016

2y

University of Applied Sciences Upper AustriaHagenberg

Research Associate

Working in research & design enables to take part in the entire development cycle of a product or service, in which theoretical approaches are transferred to the actual field of application. The FFG-funded (Austrian Research Promotion Agency) project “CrAc – Cooperative Activities” is all about voluntary organizations and the semantic matching of people to the most appropriate tasks. I was honored to present our research paper at the well-known HICSS Information Systems conference in Hawaii, and based my master thesis and the development of an actual prototype on the findings of the research group.

FromAug 2006ToSep 2010

4y 2m

voestalpine group-ITLinz

Service Desk Agent + Application Manager BMC Remedy

A multi national enterprise business has to face entirely different challenges than a small organization, however, in the end it is always the people who give their best and perform as a team. As an IT service desk agent the main responsibility is the resolving of employees’ IT issues around the world. The maintenance of a knowledge base is an absolutely crucial part of this profession as it enables to provide consistently high-quality solutions. Running additional projects related to incident & problem management makes it especially challenging & exciting. Lessons learned: without teamwork par excellence it is impossible to handle all the requests in such an efficient manner.

FromAug 2002ToJun 2006

3y 11m

HapraLinz

IT Technician

The responsibilities as an IT technician in a small IT solution company are rather diverse. On the one hand this employment requires the assembling and the troubleshooting of computer software/hardware, on the other hand it shares customer support, handling of claims, sales of products, merchandise management, and the maintenance of the company’s content management system.

EDUCATION

SKILLS & LANGUAGE

INFORMATION MANAGEMENT
KNOWLEDGE MANAGEMENT
COLLABORATION & COMM.
CUSTOMER SUPPORT
BUSINESS PROCESS MODELING
PROGRAMMING LANGUAGES
E-COMMERCE
PROJECT MANAGEMENT

Languages

  • GermanGerman:Native
  • EnglishEnglish:Advanced
  • SpanishSpanish:Basic
  • RussianRussian:Basic

PORTFOLIO


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